Removing Obstacles for our Clients
When a client makes an enquiry or booking, the easier we make this process
for
them, the less likely it is that they will 'drop-out'.
Consider each stage of
your enquiry and booking process as an obstacle and potential 'drop-out' point
and then look at ways to reduce the number of these; making your system as
straightforward as you possibly can for the client....
This full article, along with many others, is now available
in paperback for £11.99 +P&P from the
AMPdj Goodie Store and in eBook format from
Amazon for just £5.97
A
free preview of the book
is also available on-line
here.
All profits from the sale of the book will be divided between four charities:
Guide Dogs, MS Society, Diabetes UK and Action on Hearing Loss
|
